Privacy Policy

We collect information necessary to provide our technical support services:

• Contact Information: Name, phone number, email address, business name
• Payment Information: Processed securely through Stripe (we do not store credit card numbers)
• Technical Information: Details about your systems, issues, and support interactions
• Communication Records: Phone calls, text messages, and email correspondence for quality and training purposes

We use your information to:

• Provide technical support services
• Process payments and manage subscriptions
• Communicate about service issues and updates
• Improve our services and train our team
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors (Stripe), communication tools, and business software
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

We implement reasonable security measures to protect your information, including:

• Encrypted data transmission
• Secure payment processing through PCI-compliant providers
• Limited employee access to personal information
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide services and comply with legal obligations. Support records are typically maintained for 7 years for quality assurance and legal compliance.

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your data

To exercise these rights, contact us at hello@tradewindsupport.com or call (602) 905-4625.

Our website uses essential cookies for functionality and may use analytics cookies to improve our services. You can control cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

For questions about this privacy policy or our privacy practices:

• Phone: (602) 905-4625
• Email: hello@tradewindsupport.com