POS trouble, unreliable WiFi, or a kitchen printer that won’t print? Get human help across your restaurant’s technology, with remote troubleshooting and vendor coordination in one monthly plan.
Remote support nationwide · On-site work quoted separately
Already a member? Call (602) 905-4625 or text us.
Share your location, what stopped working, and whether service is affected. A photo of the error can help.
We work through the issue by phone, text, or remote access, with someone on your team available to help.
We help confirm what’s working, coordinate a vendor escalation, or explain any separately quoted work that’s needed.
One contact for everyday remote troubleshooting across your systems. We guide your team through the problem and involve the right provider when their access or expertise is needed.
Agree on extra work first
Projects and on-site work are quoted separately
Day-to-day troubleshooting for your existing point-of-sale setup.
Connection checks, device connectivity, and internet-provider coordination.
Kitchen printers, receipt printers, tablets, and card readers.
Help isolate terminal issues and escalate processor-side problems.
Troubleshooting existing menu settings and online-order connections.
Help your POS, internet, and hardware providers understand the issue.
When an order doesn’t reach the kitchen, it isn’t always clear which company to call. We help narrow down the issue, guide your staff through troubleshooting, and coordinate with the right vendor when needed.
Keep your existing vendor support, warranties, and subscriptions. TradewindSupport adds a point of contact for the problems that span them.
Tell us what you useAn example support request
Is the order reaching the POS and the correct printer?
Is the device online? Are other systems affected?
Guide a local fix, contact the vendor, or explain whether a repair or on-site visit is needed.
The fix depends on the issue, available access, and your vendor’s systems.
For restaurants and cafés that need a person to call when their technology stops cooperating.
Remote Support Membership
$200
per location, per month · plus applicable tax
Renews monthly. Cancel with 30 days’ notice.
New here? Talk through your setup first so we can confirm your systems, hours, and support needs.
This plan covers day-to-day remote troubleshooting for enrolled locations. Your POS, internet, and software subscriptions stay with their providers.
On-site visits, hardware, licenses, new-location setup, cabling, migrations, and other project work. Additional work requires your approval.
Monday–Friday, 8am–8pm Arizona time (MST).
After-hours help is subject to availability; response and resolution times are not guaranteed.
Read the service scope Ask about your setupTell us what systems you use and where your team gets stuck. We’ll talk through whether the $200 monthly plan fits your location.